Follow My Lead

Billing & Cancellation Policy

Version: 1.2

Operated by: The Property Consultancy Group Limited (Company No. 12611906)

Contact: info@followmy-lead.co.uk

1. Purpose

This Policy explains how subscriptions, billing, renewals, cancellations and refunds are managed for Follow My Lead.

2. Subscription

Follow My Lead is provided on a monthly rolling subscription unless otherwise agreed in writing.

3. Payment Method

Payments are collected by GoCardless using an authorised Direct Debit mandate.

4. Billing

Subscriptions are paid monthly by Direct Debit via GoCardless. Payment is collected on your monthly billing date and covers access to Follow My Lead for the following monthly subscription period. Your subscription automatically renews each month unless cancelled before your next billing date.

Billing Example

Example:

  • You sign up on 15 September.
  • Your first payment of £129 is collected on 15 September.
  • This payment covers your access from 15 September until 14 October.
  • On 15 October, a further £129 is collected, covering 15 October until 14 November.
  • If you cancel on 1 November, you will continue to have access until 14 November because you have already paid for that period.
  • No further payments will be collected after 14 November, and your account will then be closed.

5. Failed Payments

If a payment fails, we may retry collection. If payment remains outstanding, we may suspend access after giving reasonable notice until the account is brought up to date.

6. Cancellation

You may cancel your subscription at any time before your next scheduled billing date. Your access will continue until the end of your current paid subscription period. No further payments will be collected after your cancellation takes effect.

7. Refunds

Subscription fees are non-refundable once a billing period has started unless required by law or agreed by us in writing.

8. Changes to Pricing

We may change subscription pricing by giving at least 30 days' notice. Any revised pricing will apply from your next renewal after the notice period.

9. Account Closure

When your subscription ends or your account is closed, your access to Follow My Lead will end immediately. You will no longer be able to log in or access any data held within the platform. We will normally retain your data securely for up to 90 days to allow recovery if requested, after which it will be permanently deleted unless we are legally required to retain it for longer.

10. Contact

Questions regarding billing should be sent to info@followmy-lead.co.uk.